LM Privacy Policy

The revised privacy policy is effective now to prepare for the General Data Protection Regulation (GDPR) which will apply from 25 May 2018.

You can obtain more information regarding GDPR at the ICO, Information Commissioner’s Office at;
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/


What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

What information we collect about you

This Privacy Policy covers the information we collect about you when you interact with our website at LM, unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Website.

When we refer to “LM,” “we,” or “us” in this policy, we mean LM Technologies Ltd, which controls the information we collect when you use the website.

What information we collect about you
How we use information we collect
How we store and secure information we collect
How to access and control your information
Our policy towards children
Changes to our Privacy Policy
Contact Us

We collect information about you when you provide it to us, when you use our website, as further described below.

Information you provide to us

We collect information about you when you input it into the Contact forms or otherwise provide it directly to us.

Contact Pages: We collect the content that you directly submit which includes; Product Questions, Feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities or events.

Information you provide through our support channel: Our customer support will collect the data you provide when submitting a ticket query, where you may choose to submit information regarding a problem you are experiencing with a product.

Device and Connection Information

We collect information about your computer, phone, tablet, or other devices you use to access the website for better understanding how to improve our website experience to you. This device information includes your connection type, information through your device about your operating system, browser type, IP address, URLs of referring/exit pages and device identifiers. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience.

Cookies and Other Tracking Technologies

LM only uses cookies for services such as our analytics partner Google to provide functionality and to recognise you or members across different pages and devices.

We currently use the following cookies;

  • Google Analytics
  • Google Drive
  • Member IdentificationFor more information on cookies see ec.europa.eu

How we use information we collect

To communicate with you about the products at LM: We use your contact information to send communications via email and via the website and Salesforce, including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. Depending on your requirements, we send you email notifications when you request us to do so.

Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance and to improve our service to you.

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the products, but only with your permission.

Legal bases for processing (for EEA users): If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. This means we collect and use your information only where:

  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the products and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

How we store and secure information we collect

Information storage and security

We use data hosting service providers in the United Kingdom and United States to host the information we collect, and we use technical measures to secure your data. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. We will respond to requests about this within a reasonable timeframe.

How long we keep information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences unless you specifically ask us to delete such information. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

How to access and control your information

You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations. We will respond to requests about this within a reasonable timeframe.

Your Choices: You have the right to request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed.

Our policy towards children

The website is not directed to individuals under 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice by adding a notice on the LM homepage, or by sending you an email notification.

We will also keep prior versions of this Privacy Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the LM Website to stay informed about our information practices and the ways you can help protect your privacy.

Contact Us

Your information is controlled by LM Technologies Ltd. If you have questions or concerns about how your information is handled, please direct your enquiry to LM, as set forth below.

LM Technologies Ltd
Camrose House, 2A Camrose Avenue, Edgware, London HA8 6EG
Email: Via Our Contact Form

Contact us with any enquiries you may have

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